Refund policy

Because Author Exec specializes in digital products, online courses, and services, our refund and cancellation policies are a bit different from those for physical goods.

By purchasing from Author Exec, you agree to the terms below.

Digital Products (Templates, Downloads, & Resources)

All digital products (including templates, spreadsheets, and other downloadable or access-based resources) are non-refundable.

  • Access to digital products is delivered immediately upon purchase.

  • Because you gain instant access to the content, all sales are final and no refunds will be issued for digital products.

If you experience any technical issues accessing your purchase, please email us at hello@authorexec.com and we’ll be happy to help troubleshoot.

Online Courses & Programs

All courses, workshops, and digital trainings are also non-refundable once access has been granted.

  • This includes live, pre-recorded, and self-paced courses.

  • If your purchase includes ongoing access (such as course updates or added modules), that access is part of the original purchase and does not change the no-refund policy.

If you’re having trouble accessing the course platform or materials, contact us at hello@authorexec.com so we can help resolve the issue.

Services (Coaching, Consulting, & Implementation)

For services that require scheduling (such as coaching, consulting calls, or implementation sessions):

  • You may reschedule your session up to 24 hours before the scheduled time. To ensure schedule availability for all clients, we reserve the right to limit repeated reschedules or apply a rescheduling fee for excessive changes.

  • If you need to cancel your session entirely, you may request a refund up to 48 hours before the scheduled time, provided the service has not already been delivered or substantially begun.

  • Cancellations requested within 48 hours of your session time, or after the service has been delivered or substantially begun, are not eligible for a refund.

To request a reschedule or service cancellation, email hello@authorexec.com with your name, email address, and order details.

Billing Issues & Access Problems

If you believe you were charged in error, or you are unable to access your purchase:

  • Please contact us at hello@authorexec.com within 7 days of purchase.

  • We’ll review the situation and work with you to resolve access issues or clarify any billing questions.

Legal Rights

Nothing in this policy is intended to override any rights you may have under applicable consumer law. If you live in a region that provides additional statutory protections, those rights still apply.

Contact

For any questions about this policy, or for help with your order, you can reach us at:

Email: hello@authorexec.com